Privacy Policy

Neuvo Medical Spa ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and retain information in connection with our website and our services. By using our website, you acknowledge the practices described in this policy.

This website is currently provided for informational purposes and does not contain a traditional contact form, appointment-request form, or other direct method for submitting personal information. Basic technical information, such as browser type, device type, referring page, and general website usage information, may be collected to maintain and improve the website.

We may also collect information through other channels when you contact us by phone or visit our practice.

We use the information we collect to:

• Respond to inquiries received by phone or through other available channels;
• Assist with appointment requests;
• Send appointment and scheduling communications;
• Send service-related SMS messages only when you have affirmatively provided consent through the chat widget on this website;
• Maintain business and compliance records; and
• Improve our website and services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Neuvo Medical Spa offers SMS communications for appointment reminders, scheduling updates, responses to inquiries, and other service-related communications. Participation in the SMS program is optional and is not a condition of purchasing any product or service.

Neuvo Medical Spa does not collect SMS consent through a traditional website contact form. SMS consent may be collected through the chat widget on this website. Visitors must affirmatively provide consent through the widget before receiving SMS communications. Visiting the website, calling the business, or opening the chat widget does not automatically constitute SMS consent.

• Message frequency may vary.
• Message and data rates may apply.
• Reply STOP to unsubscribe at any time.
• Reply HELP for assistance.
• Withdrawing SMS consent does not affect your access to our services.
• SMS consent is not a condition of purchase.

See our Terms & Conditions for the full SMS program terms.

We do not sell your personal information. We may share your information with service providers who assist us in operating our practice (such as appointment and communications platforms) under appropriate confidentiality obligations, and as required by law. As noted above, SMS consent is not shared with third parties or affiliates for their marketing purposes.

We retain personal information for as long as necessary to fulfill the purposes described here, to comply with legal and regulatory requirements, and to maintain appropriate business and compliance records. When information is no longer needed, we delete or anonymize it in accordance with our retention practices.

You may decline to provide information, request corrections, or ask about the information we hold about you by contacting us. You may withdraw SMS consent at any time by replying STOP to any message or by contacting us directly. Withdrawing consent will not affect the legality of messages sent before withdrawal.

We take reasonable measures to help protect your information against unauthorized access, disclosure, or loss. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.

If you have questions about this Privacy Policy or our information practices, please contact us: